Returns & Exchanges
At Great Garden Plants, we want you to be successful in your garden, which is why we offer a 60-day guarantee on all plants shipped. If your plants arrive damaged or fail to thrive, we are committed to making it right through replacements or store credit.
Document the Issue
Snap a few clear photos of the plant, including the foliage and the root system if possible, to help our horticulturalists diagnose the issue.
Contact Customer Support
Email our team within 60 days of delivery with your order number and the photos of your plants to initiate a claim.
Review Process
Our plant experts will review your request within 2-3 business days to determine if the plant needs a different care routine or a replacement.
Resolution Delivery
Once approved, we will issue a one-time replacement of the same variety or provide store credit if the item is currently out of stock.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing